Welcome to the online Help Center, a searchable repository of articles designed to assist the Lesley community with common questions, issues, and guidelines related to the usage of technology at the University.

The Help Center is maintained by University Technology. For issues not addressed by the Help Center, please contact us at 617-349-8770, or email ut@lesley.edu.

Categories
	General Information Help with Lesley account information, University Technology policies, and technology training		Colleague Help with Colleague, the University's administrative database		Computer Help Help with operating systems, computer maintenance, and security
	Computer Labs and Classrooms Information on lab locations, installed software, lab policies, and audio/visual technology		Email and Calendaring Help with University-supported email software: Outlook 2003, Entourage 2004, and Outlook Web Access (OWA)		Internet Access Help with connecting to the internet, wireless networks, and residence hall internet access
	LOIS (Lesley's Online Information Service) Help with LOIS -- online access to administrative information and services		myLesley Help with myLesley, the University's portal, to access academic and administrative information and news		On-Campus Printing Help for faculty and staff to connect to printers
	Personnel Changes Information about technology needs and considerations for new hires, employee transfers, and terminations		Software Support Help with specific University-supported software, such as MS Office, Filemaker, and more		Phones Help with on-campus phone and voicemail services, including residence hall phones

Most viewed   I received an email from Bank of America requesting that I verify my account information. What should I do? (From the Bank of America website: ) Sometimes criminals may send you email that looks like it has come from Bank of America. These phony... Not rated 11 Apr, 2008 Views: 1321 How do I take a screenshot? (XP) A screenshot is basically a snapshot of what is on your computer screen at the moment. Being able to take a screenshot is a valuable tool as it... Not rated 06 Mar, 2008 Views: 1083 How should I clean my computer screen? Flat screen monitors, also called LCDs, require special care when cleaning: Always use rubbing alcohol (isopropyl alcohol) or a commercial LCD... Not rated 10 Aug, 2007 Views: 952 How do I log in to LOIS? Access to LOIS is secured via user names and passwords.  Applicants, students, faculty, and staff who have access to LOIS can view their... Not rated 27 Sep, 2007 Views: 901 How do I activate my monitor's sleep settings? (XP) Go to Start > Control Panel. Double-click on Power Options. Under Power Schemes, select Home/Office Desk. Next, select the... Not rated 11 Apr, 2008 Views: 873

Recent articles   What to do if your incoming emails are going to your Folders On My Computer Inbox instead of your mailbox Inbox What usually causes this to happen is that user's accidentally select Mailing List Manager instead of Junk E-mail Protection or Rules and... Not rated 24 Jun, 2008 Views: 96 What should you do if the UI Quick Access bar or the left navigation pane disappears? The Causes: Hitting Shift & Enter while the cursor is within the Quick Access field can cause the bar to be hidden for the remainder of... Not rated 24 Jun, 2008 Views: 80 How do I terminate or extend a temporary employees electronic accounts? While University Technology is notified of any employment status change for permanent employees, this same notification process is not in effect for... 24 Jun, 2008 Views: 74 Can I use a slide projector in the labs and classrooms? Slide projectors are available for use in the labs and classrooms. Follow the link to the online reservation form to reserve a slide projector:... Not rated 02 May, 2008 Views: 121 Can I use a classroom for personal use? It is against UT policy to use Lesley classrooms for personal use. Alternately, you may rent a room from Lesley University by contacting Public... Not rated 02 May, 2008 Views: 96