About University Technology

Mission

The mission of University Technology is to collaborate across Lesley University supporting the use, integration, innovation and advancement of technology strengthening the academic and administrative experience for all University constituents.

Organization

University Technology is lead by the Chief Information Officer and consists of 3 divisions to support technology across the University (eLearning & Instructional Support is now being managed under the Provost Office, www.lesley.edu/provost/provost.html).

• Enterprise Applications and Servers
• Technology Support Services
• Infrastructure Division

Enterprise Applications and Servers

Enterprise Applications and Servers Division of UT is led by the Director of Enterprise Applications and Servers with a mission of promoting and supporting administrative and academic use of technology applications throughout the University. This division is responsible for all centralized applications and hardware utilized in the support of academic and administrative activities throughout the university.

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Technology Support Services

The Technology Support Services Division of UT is led by the Perceptis Support Manager for Lesley, in coordination with UT's Supervisor of Technology Support Services, and is the first line of support for all technology related issues, concerns or questions. This division is responsible for support services, desktop/laptop deployment, maintenance and repair, classroom equipment management and overall technology asset management. The Lesley community has access 24x7 support by calling ext. 8770 or 617-349-8770 from off campus and by emailing ut@lesley.edu. Technology Support Services also provides on-site technical help Monday through Friday from 8:00 a.m. to 9:00 p.m., Saturday from 8:00 a.m. to 6:00 p.m., and Sunday from 8:00 a.m. to 1:00 p.m.

Technology Support Services is also responsible for maintaining UT's on-line help resources, which can be found at http://lesley.edu/ut/help/. The UT online help center is a self-help resource which allows the Lesley community to search for answers, and find step-by-step directions for common technology questions.

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Infrastructure Division

Infrastructure Division of University Technology is led by the Associate Director of Infrastructure with a mission of supporting the connectivity needs of the institution throughout the campus and remotely. This division is responsible for all phone and Internet access, the services used to provide this access as well as all the technology components throughout the campus utilized to provide this access.

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