IM A Librarian FAQ

	What is instant messaging? Where can I get instant messaging software? What is a screen name? Do I have to download software in order to use instant messaging?
Lesley Reference Librarians

What is instant messaging?

Instant messaging is another way of communicating online, like e-mail, but unlike e-mail it happens in real-time. No more waiting for a response in your in-box. In order to get started, you just need to create a screen name and account with an instant messaging provider.

Where can I get instant messaging software?

At Lesley University Library, we currently support the following instant messaging providers. To go to their Web sites and get started, just click on the links below.
• AOL Instant Messenger (AIM)
• Yahoo! Messenger

What is a screen name?

Your screen name is the name attached to your instant messaging account and the name people see when you send them messages. You will need to create an account with a screen name with an instant messaging provider before chatting with a librarian.
• AOL Instant Messenger (AIM)
• Yahoo! Messenger

Do I have to download software in order to use instant messaging?

No! You can log-in to the Web-based version of instant messaging on the provider’s Web site. You’ll find links to Web-based instant messaging on our Ask A Librarian – instant messaging page.