Below is a list of the most common questions we receive from students and their families regarding billing, payments, refunds, registration, and insurance.
Click on the question you have to view the answer below. If you have a question that is not answered below or on another of our pages, please feel free to reach out to one of our Student Account Counselors via the contact information on the right side of the page.
Q:I have a question about my student account. Who should I contact?
A: First, please view your individual student account online at www.lesley.edu/LOIS. If you have remaining questions, contact the Student Accounts Office at 800.999.1959 extension 8760 or via email at email@example.com.
Q: How do I contact the Student Accounts Office?
A: The Student Accounts Office is located at University Hall, 1815 Massachusetts Avenue, Third Floor, Suite 3-001, Cambridge, MA 02138. Our office hours are Monday–Thursday 9:00am–5:00pm and Friday 10:00am–5:00pm.
The Student Accounts Office can be reached by:
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Q: What is FERPA?
A: FERPA is the Family Education Rights and Privacy Act (formerly known as the Buckley Amendment). In accordance with the provisions of FERPA, Lesley University has adopted the regulations to protect the privacy rights of its students.
Under these regulations, the Student Accounts Office policy is to communicate only with the student. If the student would like members of the Student Accounts Office to speak with a parent, grandparent or others, the student must submit written authorization granting access to account information. Student account information will not be granted without written permission.
For more information, please see FERPA on the University's Policies site.
Q: When can I expect to receive notification for my balance due?
A: All students will receive eBill notifications at their Lesley email address.
Payment is due immediately if registering after the due date of a term or semester.
eBill notifications for students with outstanding balances are sent on a monthly basis.
Students should refer to our Payment Due Dates page on the University intranet for more detailed information.
Q: Where will my eBill be sent?
A: The Student Accounts Office sends eBill notifications to your Lesley email address.
Q: Can I receive a paper statement?
A: You may log into your LOIS account to print any past or current statements.
Q: In addition to tuition, what other charges may appear on my eBill?
A: Students can view our tuition and fees for information about fees associated with each academic program.
Q: What are my options if I can't take the next scheduled course in my cohort?
A: In certain circumstances, cohort students, who cannot take the next scheduled course in their cohort, can take an independent study course. Students will need to complete the National Student Independent Study Approval Form and seek the approval and signatures of the Dean's designee, the Assistant Director of Advising and their Faculty Academic Advisor.
In the following circumstances, the rate charged for the independent study course will be the cohort rate plus a $30.00 registration fee.
Students who elect to and are allowed to take an independent study for any other reason are charged the on-campus rate as well as a $30.00 registration fee. Please refer to the tuition and fees page for information about fees.
Q: When is my balance due?
Tuition and fee due dates are:
Q: How can I make a payment?
A: Lesley University accepts credit card payments online, available under the "Pay My Bill" link on your LOIS account. The University accepts American Express, Discover, MasterCard and Visa credit card payments via LOIS. There is a 2.5% non-refundable processing fee for paying your bill with a debit card or credit card. There is no charge for paying by electronic check/ACH (Automated Clearing House) — an online form of payment where funds are debited from your savings or checking account.
Payments can also be made via check for no additional charge. Checks must be made payable to Lesley University and must include the student's full name and student account number to ensure proper application to the student account.
Payments made by mail should be sent 7–10 business days prior to the due date to ensure your payment is credited by the due date to avoid late payment fees. For more detailed information, students can visit our Payment Options page on the intranet.
If all or part of your educational expenses should be billed to a sponsor or government agency, please refer to the Sponsored Billing section of our intranet pages for more information.
Q: Can I use financial aid to pay my balance due?
A: If you are using financial aid as a form of payment, you must complete the financial aid application process with the Office of Financial Aid by the due date indicated on your eBill notification.
Pending financial aid may be used as a form of payment only if your financial aid award is complete and covers the balance due in full. Pending financial aid will appear as "anticipated funds". Any amount not covered by financial aid will appear under "Amount to Pay".
NOTE: Pending financial aid may require further action on your part. It is your responsibility to check with the Office of Financial Aid to ensure that all financial aid paperwork and applications are complete. Failure to complete all financial aid requirements in a timely manner may result in late payment fees and a student account hold. For more information, please log on to the intranet and view Payment Options.
Q: I am a cohort student. Do I have to submit payment at orientation?
A: No. You will receive an eBill notification to your Lesley email address indicating your balance due.
After new cohorts start their first course, students will receive an eBill notification with the charges for their first course.
Monthly eBill notifications will be sent thereafter. Avoid late payment fees by paying your balance by the due date.
Q: If my payment is not received by the due date, what are the consequences?
A: Payments must be received, not postmarked, by the due date listed on an invoice.
Payments not received by the due date will result in monthly late payment fees and a student account hold that will prevent the release of grades, transcripts, diplomas and the processing of future registrations. Please note that auto-registration will also be disabled.
Payments made by mail should be sent 7–10 business days prior to the due date to ensure your payment is credited by the due date to avoid late payment fees. For more information, please visit the Payment Options page in our intranet.
Q: Can I establish a payment plan?
A: Yes, payment plans are available through Tuition Management Systems (TMS).
TMS offers a number of payment plan options depending on your enrollment schedule. Budgets can be established by semester or annually.
With a TMS payment plan, your tuition and fees are divided into monthly payments; each payment is due by the 15 of each month to TMS. Please visit TMS for payment plan information and to set up a payment plan. It is the student's responsibility to ensure the payment plan is established for the correct amount.
If, at any point, the payment plan with TMS becomes delinquent, the student's account with Lesley University will also become delinquent. Late payment fees will be assessed separately for TMS and Lesley University.
A student account hold will be placed on any account that is determined to be underbudget or delinquent with TMS.
Visit Payment Plans inside the University's intranet for more information. To establish a payment plan, visit the TMS website.
Q: If I have an outstanding balance, what options do I have?
A: See the Office of Financial Aid's Alternate Financing for information about loan options or call the Student Accounts Office at 800.999.1959 extension 8960.
Q: My family purchased UPlan/UFund certificates. Can I use them at Lesley University?
A: Yes. Lesley University is a participating school for the UPlan Prepaid Tuition Program or the UFund Massachusetts 529 Plan.
You will need to follow the instructions on your certificates so the University is notified of your enrollment. When the University receives the roster and payment amounts, the student account will be credited appropriately.
For more information, refer to the UPlan program.
A: Resident students are required to provide a Housing Deposit to the Office of Residence Life.
This deposit is used to cover damages assessed during the student's tenancy. If, at any point, the cost of damages exceeds the Housing Deposit, the student's account will be charged in the amount of the overage. The student will be required to pay the balance within 30 days.
After assessments have been applied to the student account, any excess from the deposit will be refunded to the student.
If a student cancels a Residence Hall contract, this deposit is forfeited.
Q: I applied for student loans in excess of my tuition. When will I receive my refund?
A: The Office of Financial Aid determines disbursement dates. For cohort students, disbursement dates are based on the cohort course schedule. Otherwise, disbursement dates are based on the student's enrollment schedule.
Financial aid disbursements can begin as early as the first Monday after the start of classes.
The Student Accounts Office manages the refund process. Refunds will be mailed to the student's address. It is the student's responsibility to ensure that a current address is on file with the University.
For off-campus students, refunds are issued 10–14 days after the student loan is disbursed to the student account.
For on-campus students, refunds generally occur in mid-October for the fall semester, mid-February for the spring semester and mid-June for the summer semester.
Q: Will I receive a full refund if I withdraw after the course begins?
A: The amount refunded for a course is prorated and will be determined by the official date of the formal drop. For more detailed information, students can view the course refund schedule in the University intranet.
For students who are financial aid recipients, your financial aid award may be subject to change based on federal refund regulations which do not correlate with the course refund schedule.
If you completely withdraw from all coursework during an academic term or take an approved leave of absence, your financial aid award may be subject to change based upon federal regulations. You must notify the Office of Financial Aid when your enrollment plans change to avoid delays in your financial aid disbursement.
Note: Non-attendance does not constitute an official drop/withdrawal; students will be held responsible for all related tuition and fees.
Q: I dropped a class. How do I get a refund?
A: Send an email to firstname.lastname@example.org.
Q: I lost my refund check. How do I get a new one?
A: Send an email to email@example.com. A $20.00 fee may apply.
Q: When will I receive my refund?
A: Refunds are mailed or sent via direct deposit 10-14 after loans are disbursed to your account.
Q: I paid by credit card and dropped a course. Can I get a refund check?
A: Payments made by credit card are returned to the credit card.
Q: How do I sign up for direct deposit?
A: Visit http://lesleychoice.afford.com and follow the instructions.
Q: How does auto-registration work?
A: Automatic registration facilitates the process of registering for courses in your cohort program. It allows Lesley University to automate registration so that you sign one form and we take care of the rest!
Note: The auto-registration form is a contract with the University in which you agree to pay for each course that is scheduled for the duration of the program.
Q: If I must drop a course, who should I contact?
A: To officially drop a course, you must contact the Office of the University Registrar by phone at 800.999.1959 extension 8740 or by email at firstname.lastname@example.org.
Students can also log in to the intranet to print the add/drop form.
Failure to drop in a timely manner may result in the course being included in the Student's official transcript.
Note:Non-attendance does not constitute an official drop/withdrawal; students will be held responsible for all related tuition and fees.
Q: How many credits can I take as a full time undergraduate student at Lesley University?
A: Full time students attending Lesley University can take between 12 and 18 credits per semester.
Any credit exceeding 18 credits will be charged at the course overload rate. Please refer to tuition and fees for the current rates.
Q: Am I required to have health insurance?
A: Yes. Massachusetts state law requires ALL full or three quarter time students at Lesley University to participate in the school sponsored Student Accident and Sickness Insurance Plan (health insurance) or have an alternate insurance plan with comparable coverage.
Please note: Students enrolled as full or three-quarter time at any point prior to the end of the add/drop period will be assessed for health insurance coverage.
Students must either enroll in a Lesley-sponsored Student Health Plan (SHP), or provide proof of enrollment in an alternate qualifying insurance plan by logging into LOIS and selecting the "Health Insurance" link found under the "Financial Information" menu.
It is the student's responsibility to ensure that the alternate insurance is adequate. Once per academic year, students must submit a waiver/enrollment form. The deadline to submit the waiver/enrollment form is August 15 for the fall semester, December 15 for the spring semester, or June 15 for the summer semester. Late waivers will not be accepted.
Students should visit the Health Insurance page in the University intranet for more information.
Q: Does the University offer tuition insurance?
A: Yes. Full-time students are automatically enrolled in tuition insurance. For more information, students should visit the tuition insurance page in the University intranet.
We recommend the Tuition Insurance Plan to every student for whom the loss of a term's fee would represent a significant financial hardship.
Information about the tuition refund plan offered to students through A.W.G. Dewar, Inc. is available at www.tuitionrefundplan.com or by calling 617.774.1555. Students have until August 15 for the fall semester or December 15 for the spring semester to waive tuition insurance without being assessed a late payment fee.
Frequently Asked Questions
Health Insurance Info
Tuition and Fees
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